Terms and Conditions

Age of Consent

Goods may only be purchased by persons 18 years old and over. If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.

- All orders dispatched from our website will require ID verification of age + signature on delivery to ensure recipient is of legal purchasing age (18 years or over).

Limitation of Liability

Switch shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Switch has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Switch​ product is mistakenly listed at an incorrect price, Switch​ reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Switch​ reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Switch shall issue a credit to your credit card account in the amount of the incorrect price.

Indemnification

You agree to indemnify, defend, and hold harmless Switch​, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Rights of Seller

The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order. The Seller reserves the right to withdraw any goods from the Website at any time. The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

Warranty

DOA Only Warranty for Any Type of Atomizer

All atomizers, cartomizers, and items on sale, clearance, or otherwise purchased at a reduced price such as with a coupon code come with a DOA (Dead On Arrival) Warranty ONLY. This means that the product will only be replaced if it is found to be defective when it arrives to the customer. All DOA Warrantied items must be inspected and tested by the customer upon receipt and the customer must notify us within 24 hours of the time stamped delivery if a product is found to be defective. Replacements, Refunds, or Store Credits will not be given if we are not notified immediately. We will not be responsible for and will not replace or refund items that were destroyed or damaged due to user error, modification, or mishandling.

30 Day Replacement Warranty for Batteries, Chargers, and Mod Devices Only

If product failure or defect occurs within 30 days of product being delivered to the shipping address on the order, the customer should fill out a return request on our website as noted under second paragraph "How To Start Returns Process". If return request or other notification is not received within 30 days, customer will not qualify for product replacement regardless of when product failed or was found to be defective. In order to qualify for product replacement customer may also be required to return the defective product at their own expense before the replacement is shipped out. Once we receive the product and it is determined to have failed or is defective, a replacement will be sent out at our expense or a store credit for the full purchase price of the product will be applied to the customer's account if preferred by customer or if product is no longer in stock or otherwise available. We will not be responsible for and will not replace or refund items that were destroyed or damaged due to user error, modification, or mishandling.

No Warranty on E-Liquid

Due to the consumable nature of these products and the inability to reuse or resell once they have left our facility, returns or refunds are not allowed for any type of e-liquid ordered. We accept no returns for any liquids EVER, flavour and taste is very subjective, if unsure please purchase smaller sizes at first.

Incorrect Orders

Switch​ is not responsible for orders that are placed incorrectly. We reserve the right to refuse returns or exchanges of products on orders that were filled and shipped correctly. If you have questions or are unsure regarding a product or it's function or compatibility please contact us before placing your order. We are more than willing to provide further product description, clear up any confusion, or provide advice about the products we sell. If you received an incorrect item in your order, provide a photo of the incorrect item you received and e-mail it to info@switch2vape.co.nz. Once we review the proof, we will contact you and send you the correct item. If necessary, we will provide a return label with the new package or we will e-mail you a return label. If you received another customer’s order by mistake. We will contact the customer and provide a return label so we can send the order to the correct customer.

Damaged Upon Arrival

If you receive an item that has been damaged upon arrival (ex: broken bottle), please send a photo toi nfo@switch2vape.co.nz so a Customer Service Representative may review the case and contact you with a resolution. We must have visual proof of the damage before we can offer a resolution.

Proof of purchase

All warranty/returns must be accompanied by the WEB Invoice No. to provide proof of purchase and for any direct support requested. Warranties are valid worldwide; International buyers accept all shipping costs in case of warranty issues. Switch​ is bound by the Consumers Guarantees & Fair Trading Acts.

What to do if you have a Warranty Claim?

If you suspect that you have a warranty claim, please contact us immediately. (You must contact us within the warranty period if you wish to file a warranty claim.)

In "Subject" of the message, please indicate "Warranty Issue".

In the "Body" of the message include the following:

Your full name (as purchased)

Your shipping address for sending replacement product

The date that you purchased the product (invoice number preferred)

Detailed explanation of the issue that you are experiencing

Your preferred method of contact (telephone/email)

A date/time and telephone number (if applicable) where we can reach you

Once we receive your information, we will contact you using a method you specified in your email. If after working with you it is determined that your product needs repair or replacement, you can send your item to us. We will inspect the product and contact you on the actions that will be taken.